We’ll hold your order in store for 7 days, after which time, if we haven’t heard from you we will return it to our warehouse and refund your account. Please note that the refund may take 5 days to process once we receive the order back into our warehouse.
Articles in this section
- Try before I buy
- Collecting items
- Can I collect my order from any Runners Need store?
- I was I was unable to collect my Click & Collect order. When will I be refunded?
- I have lost my order confirmation email. Can I still collect my order?
- Where do I pick my order up in store?
- When can I pick up my order?
- Which shop will my order go to?
- How long will you hold my order?
- Can someone collect on my behalf?