Once you have submitted your order, it is placed with us. Unfortunately your order can then only be cancelled or amended by a Customer Services Adviser. You can contact them by phone on 0845 376 7669 or Live Chat during business hours. If you order has not been dispatched they can cancel or amend it for you.
Unfortunately, once your package has been dispatched, we can no longer cancel the order. We recommend that you return the package to us via a store or using the collect+ service.