Due to a high number of orders, deliveries are taking longer to reach you, we’re working really hard to reduce the delay and get your order out to you as quickly as possible. Thank you for your patience at this time.
Once you have placed your order, you will receive a confirmation email. Please take the time to check the despatch and delivery times, as well as checking that all items are correct. You will receive a second email once your order has been dispatched for delivery, which will include tracking details.
If you didn’t receive your order confirmation email, please check your junk/spam folder. It could be that your email address is incorrect. If you ordered through your account, log in and check that your email address is correct. If you cannot locate this email, then please contact our Customer Service team.
You will sometimes find that items appear in the catalog but are not available on the website. Occasionally when we do not have goods in stock, we will remove them from the website temporarily to avoid disappointment. Once the goods are back in stock, they will reappear on the website.
In the unlikely event that the item you have ordered is not in stock, we will contact you to let you know of the delay.
You can track your order by clicking here and logging into your account. You will then see your Recent Online Purchases which should be able to show your order status. If your order has been dispatched, it will also show the carrier details, a tracking ID number and a link to the carrier's website.
Tracking code not working?
If your order has been dispatched that day, the tracking details won’t appear on the carrier website until around 8pm that evening, when the goods are scanned in at the carrier's depot.
Order not showing?
If you processed your order through Guest Checkout, you will not be able to track your order online through your account and will need to go directly to the carrier’s website with the tracking number that was in your on your dispatch email or contact our Customer Services team if it has not been dispatched yet.
To amend or cancel your order before dispatch, please contact our Customer Services team.
You may still see a pending payment after your order has been canceled, this will be removed a few days after the cancellation. If your order has already been despatched we will try to recall the parcel from our carrier but you may have to return the parcel to us. Parcels can be refused at the point of delivery, this will automatically return them to us. If this is the case please let us know so that our returns team can prevent it from being re-shipped.
If your parcel is incorrect against your order or items are missing, please Contact Us.